email sent: 10 July 2009 09:15 to website:

"Any Express Bus Service From Puchong To Putrajaya Central?"

Answer:

"Try RapidKL's U43 which runs from Bandar Utama to Putrajaya Central via Puchong."

Emailed to website on 8 July 2009:

"Hi,

Saya nak buat aduan mengenai bus taman sentosa 401 dan sri sentosa 400. Hari Isnin 6July09. saya datang bus stand pukul 7.40 petang. Tetapi tidak ada bus. Saya pergi tanya itu supervisor dia kata nanti adalah tunggu. Saya pun tunggulah sampai pukul 10.20 baru bas datang.Kenapa service mereka ini begitu teruk. Bus drive bukan bawa penumpang dengan free,Kita bayar tau.Itu supervisor pun tak guna langsung tak ada sistem langsung. Bila pergi taya dia kata ada bas putih datang semua naik bas itu. Ialah kalau bas servise cityliner bagus orang tak akan naik bas private betul tak.

Pagi saya naik bus pukul 6.00 kalau ada pakcik driver itu dia tetap pukul 6.00 ada bus kalau dia tak ada langsung tak ada replacement. Susah betul saya nak pergi kerja.

Tolong ambil serious perhatian tentang bus Ok. saya harap pihak Aatasan ambil serious tentang ini.

Terima kasih"

Emailed to the website:

"Dear Concerned administrator ,
I  was driving from Seremban to kuala lumpur about 6.10pm date 28/06/09 ,as i arrived at Jalan Sungai Besi ,I spot one express bus SKS-KL registration number NBH5517 recklessly situation  driving style ,i think the bus driver drive recklessly all the way at the highway...if this are the reckless driving style it may cause an accident and may involve many parties and traffic congestion ,Hope that in this comment, responsible party can take realistic action before any tragedy and life lost happen."

Unfortunately, it looks like RapidKL is going through another hiccough in its operations. I’m not sure if the word is hiccough or slowdown, but it’s certainly a period of uncertainty and lack of reliability.

Unfortunately again, I have not been able to ride much of RapidKL buses recently, but I received a report that the frequency of route U7 is not every 10 minutes from 4pm to 8pm (peak hours) as previously stated in RapidKL’s website, but more like every 30 minutes up to 7pm.

I spoke to someone from the operations side of RapidKL and he said that yes, for the past month or so, RapidKL as a whole has been cutting down on its number of buses. In fact, RapidKL has been going through what looks like a change of regime. First off, Dutch CEO Rein Westra left to join the World Bank, Corp Comms manager Katherine Chew left as well. Now it turns out their Chief Operating Officer (COO) for Buses Mohd Ali Mohd Nor and bus operations GM Captain Khairuddin has left too.

aWell, what’s for sure is that the frequencies published in bastrenKL for RapidKL are now out of date. My apologies.